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Posts Tagged ‘feedback’

If you’ve ever read anything about giving feedback at work, you know that we all should be giving more of it. In particular, we should all be giving more positive feedback. And we should be giving more concrete feedback, to help people really understand what they’re good at and know exactly what they can do to get better.

But if you’re a regular person, while you most likely try to give more and better feedback, you probably don’t always hit the mark. Why is it so much easier to give specific comments when someone has messed up than when they’ve succeeded? I say, ‘the title of this slide doesn’t work for me, it doesn’t capture the main point?’ or, even better, ‘this diagram is confusing because of these three things.’ And when I like someones work, what are they likely to hear? ‘Great job! I love this!’

It’s no wonder our people aren’t growing as fast as we’d like, or aren’t as satisfied in their jobs as they’d like to be.

Yesterday, Monkey #2 gave me some very specific feedback. He was sitting on the potty, deep in thought, when he announced, ‘Mommy, I love it when you take us a bath.’  Tired, responding to the spirit of the comment if not his exact words, I replied, ‘I love you too, honey.’ ‘No, Mommy,’ he insisted, ‘I love it when you take us a bath.’

So there. This was not some general ‘great job’ but a concrete, specific piece of feedback intended, I’m sure, to make sure that I continue giving him his baths. And guess who ‘took’ him a bath tonight?

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