The monkeys learned the song My Funny Valentine at preschool for Valentine’s day. (I love the monkey’s preschool!) They’ve been singing it for a few weeks now, and I’m finally learning the words. But between the three of us, we all mess up the song almost all of the time. Tonight at dinner, the wrong [...]
Posts Tagged ‘client management’
My Funny Valentine: on variation vs. consistency
Posted in Learning and Teaching, tagged client management, ideas, learning on February 18, 2009 | Leave a Comment »
little voice vs. open mind
Posted in Direct Communication, tagged books, client management, expectation setting, Parenting Wisdom on April 7, 2008 | Leave a Comment »
I like to think of myself as open minded. But sometimes I realize that, well, my mind isn’t as open as I’d like.
Over the course of several weeks, I read several mentions of the same book, Momma Zen. I’ve been writing about parenting and yoga and how one informs the other in my life, and the book seemed [...]
Helpful reminder: it’s not about you
Posted in The Practice of Life, tagged client management, context, intuition on April 1, 2008 | Leave a Comment »
Part of my job is to understand what’s going on inside my client’s heads, figure out what they really need from us, and help our teams deliver something just right.
On a pretty regular basis, people behave in ways that I can’t quite make sense of. Often, I take it personally, as if their behavior is [...]
When to toss instinct out the window
Posted in Decision Making, tagged childcare, client management, consulting, gut, learning on February 7, 2008 | Leave a Comment »
One of my Strengthsfinders strengths that I’ve always identified with is input, which means that I’m a collector of information. In my case, it means that I’m an information addict, filing pieces away in my brain, overloading on data, never shirking a web search when more information might be out there that might be able to help me in [...]
Facilitate your husband, or, how to have a conversation and not a fight
Posted in Direct Communication, tagged client management, marriage, meeting management, working moms on February 6, 2008 | 2 Comments »
After the monkeys went to bed tonight my husband and I had an invigorating, um, discussion. I learned a few things.
One – not having a nanny is hard. Two careers, two kids, one dog and one preschool schedule, not to mention dinner, household repairs, laundry and a delightful 5:30 AM wake-up call this morning, leads to [...]
Emotional Rollercoasters
Posted in Acknowledging Emotions, tagged client management, consulting, expectation setting, Parenting Wisdom on October 17, 2007 | Leave a Comment »
One of the things I’ve learned from work is around setting expectations. The work that we do is often ambiguous and we often take our clients through a process is is scary, uncontrollable and unlike anything they’ve ever been involved in before. And we need to get through that process so that we can generate [...]
