One of my fantasies – yes, this is my life, and this is a fantasy – is to really organize the monkeys’ toys. We have a bunch of bins, but I want bins with labels. I want the boxes in the bins to have labels. So that everyone involved in putting stuff away knows exactly where to put stuff. [...]
Archive for the ‘Direct Communication’ Category
When a system’s complexity overwhelms its benefits
Posted in Direct Communication, tagged organizations, systems., Whole Foods on June 11, 2008 | Leave a Comment »
Made to Stick, Lesson 5: Credibility
Posted in Direct Communication, tagged apologies, endorsements, setting examples on April 24, 2008 | 1 Comment »
Unfortunately, even if you’re sharing a great idea, you can’t just walk into a boardroom and tell people what to do and know that they’ll do it. There’s this little thing called credibility that you need to ensure that people listen to your idea, and that they give it weight.
Some common techniques that people in the [...]
Made to Stick, Lesson 2: Unexpectedness
Posted in Direct Communication, tagged customer service, ideas, Parenting Wisdom, preschool on April 13, 2008 | Leave a Comment »
It might surprise you that the second principle of stickiness is unexpectedness.
According to the Heaths, the element of surprise is a way to keep people engaged with an idea long after the first telling. Unexpectedness can drive repetition, turning an idea from something you heard once to a legend that continues to be told over [...]
Making it Stick, Lesson 1: Simplicity
Posted in Direct Communication, tagged books, presentations, work/life on April 9, 2008 | Leave a Comment »
I’ve been reading Made to Stick: Why Some Ideas Survive and Others Die by Chip and Dan Heath. The book is about how to make your ideas sticky, so that people immediately get them, remember them, and act on them. The Heaths describe 6 ways make your ideas more sticky: simplicity, unexpectedness, concreteness, credibility, emotion, and stories.
I [...]
little voice vs. open mind
Posted in Direct Communication, tagged books, client management, expectation setting, Parenting Wisdom on April 7, 2008 | Leave a Comment »
I like to think of myself as open minded. But sometimes I realize that, well, my mind isn’t as open as I’d like.
Over the course of several weeks, I read several mentions of the same book, Momma Zen. I’ve been writing about parenting and yoga and how one informs the other in my life, and the book seemed [...]
What we can control
Posted in Direct Communication, tagged conflict resolution, discipline, managing, Parenting Wisdom on March 26, 2008 | Leave a Comment »
I pretty much stopped reading books about parenting after the first year of the monkeys’ lives. In part, I stopped reading because I was less desperate for help. In part, I stopped because I finally realized that there was no answer in any book that would really help me figure out my kids and figure out [...]
Does my butt look good?
Posted in Direct Communication, tagged expectation setting, jeans, managing, marriage on March 14, 2008 | 2 Comments »
I was trying out a new pair of jeans by wearing them around the house the other day, and I asked Mr. Daddy if he thought I should keep them. He commented on the length and the color, but the crux of the question for jeans is all about one critical component: how my butt looks.
”They’re good,” he said, “better than some [...]
Facilitate your husband, or, how to have a conversation and not a fight
Posted in Direct Communication, tagged client management, marriage, meeting management, working moms on February 6, 2008 | 2 Comments »
After the monkeys went to bed tonight my husband and I had an invigorating, um, discussion. I learned a few things.
One – not having a nanny is hard. Two careers, two kids, one dog and one preschool schedule, not to mention dinner, household repairs, laundry and a delightful 5:30 AM wake-up call this morning, leads to [...]